10 March 2011

Kingston: web support site seems designed to frustrate

I have a new Kingston Solid State Drive (SSD), and I’m not happy with its performance. Naturally, I went to the Kingston website to contact support. It was an exercise in frustration.

Even though the site knows I am in the United States (I’ve been here before, there must be an unused cookie), the first screen is … pick your country! An unnecessary hoop.

Kingston Support
Kingston Support Asks For Redundant Information

Continue reading