Five clicks to get to a download is at least four too many

Listen up, marketing folks. Tell your developers you need bookmarkable URLs so that when a customer clicks on a link, she can go straight to the product. If it’s not in the functional spec, it’s not going to happen. Here’s a tale from Microsoft. I needed to install Microsoft Remote Desktop, so that was the […]

News orgs, listen up: make it EASY to contact you!

This design critique will probably come out sounding like a rant, but it drives me crazy to see news organizations shooting themselves in the foot. I’m reminded of the Molly Ivins quote from 2006: I don’t so much mind that newspapers are dying — it’s watching them commit suicide that pisses me off. Well, I […]