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Seattle Times subscriber activation

Published 24 December 2014 at 1600 × 1452 in Heuristic violations: application status aka feedback

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No matter how many times I clicked “finish,” nothing else happened.

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Whether we’re talking about a public-facing website, an intranet site, a web application, or the narrative and images that accompany these digital environments, the key to their success is a focus on the user. This is the philosophy that guides my work.

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