Listen up, marketing folks. Tell your developers you need bookmarkable URLs so that when a customer clicks on a link, she can go straight to the product. If it’s not in the functional spec, it’s not going to happen.
There are many (many!) reasons not to use “click here” as your hyperlink text inside the body of a piece of content. One that you probably haven’t considered is what happens when the link rots.
I have a new Kingston Solid State Drive (SSD), and I’m not happy with its performance. Naturally, I went to the Kingston website to contact support. It was an exercise in frustration.
Even though the site knows I am in the United States (I’ve been here before, there must be an unused cookie), the first screen is … pick your country! An unnecessary hoop.